Politique de remboursement

Velvet Rose offers free returns on merchandise that has not been worn, washed, or altered, and has all original tags attached, within 30 days of placing your order.

If you wish to return any items in your order, please CLICK HERE with your order number and zip code to receive a pre-paid return label.  

Returns are processed within 2 business days of their reception in our warehouse. All refunds are issued via the original payment method and will be confirmed via email notification. All refunds are subject to processing times determined by the bank or payment institution by which payment was issued

Velvet Rose is not responsible for the cost of any returns sent through other means than the provided pre-paid return label.

For returns outside the US and Canada, please contact customer service at support@myvelvetrose.com